Terms and conditions

Welcome to Bizihive. Before using this website, please note that by using this website and our services, you accept the following rules and regulations:

Bizihive — Terms & Conditions

Last Updated: 17-08-2026Effective Date: 17-08-2026

1. Introduction

Welcome to Bizihive.

Bizihive is an online platform operated by Smart Business Trade System, a company incorporated in the Islamic Republic of Iran as a limited liability company (شرکت با مسئولیت محدود), with registration number 671663 and national identification number 14015285472 ("Bizihive", "we", "us", or "our").

Bizihive provides an online platform through which business owners and service providers may create business pages, display products and services, receive orders, sell physical or digital goods where legally permitted, and offer reservable services, appointments, tickets, or similar offerings.

Consumers and other users may use Bizihive to discover businesses, purchase products, reserve services, create user accounts, and leave reviews and other permitted content.

These Terms and Conditions ("Terms") govern your access to and use of the Bizihive website, applications, services, business pages, purchasing and reservation functionality, and related services (collectively, the "Platform").

By creating an account, accessing the Platform, creating a business page, listing a product or service, placing an order, making a reservation, submitting a review, or otherwise using the Platform, you agree to these Terms and all applicable laws and regulations of the Islamic Republic of Iran.

If you do not agree with these Terms, you must not use the Platform.

2. Definitions

For purposes of these Terms:

"Bizihive" means Smart Business Trade System, operator of the Bizihive Platform.

"Platform" means the Bizihive website, applications, software, systems, features, and related services.

"Business" or "Seller" means a business owner, company, merchant, professional, service provider, or other person who creates a business page and offers products or services through Bizihive.

"Customer" or "Consumer" means a person who uses the Platform to browse, purchase, reserve, or otherwise obtain products or services from a Business.

"User" means any person who accesses or uses the Platform, including Customers and Businesses.

"Product" means any lawful physical or digital good offered through the Platform.

"Service" means any lawful service, appointment, reservation, ticket, admission, booking, or other service offered through the Platform.

"Order" means a request made by a Customer to purchase a Product.

"Reservation" means a booking or reservation made by a Customer for a Service, appointment, ticket, time slot, or similar offering.

"Business Page" means the page or storefront created by a Business on Bizihive.

3. Bizihive's Role as a Platform

Bizihive is a technology platform that enables independent Businesses to present and sell their own Products and Services to Customers.

Unless expressly stated otherwise, Bizihive is not the manufacturer, owner, seller, supplier, importer, distributor, service provider, or agent of the Products or Services listed by Businesses.

The contract for the purchase of a Product or Service is generally formed between the Customer and the relevant Business.

Accordingly, the Business is primarily responsible for:

›the legality of its business activity;
›the legality, safety, quality, authenticity and conformity of its Products and Services;
›the accuracy and completeness of its listings;
›obtaining and maintaining any licences, permits, registrations or professional qualifications required by law;
›displaying accurate prices and additional charges;
›accepting and fulfilling Orders and Reservations;
›preparing and delivering Products;
›providing Services;
›complying with applicable cancellation, return, refund, warranty and after-sales obligations;
›issuing legally required invoices or receipts;
›responding to Customer complaints relating to its Products or Services; and
›complying with all applicable Iranian laws and regulations.

Nothing in these Terms excludes any responsibility or liability that cannot lawfully be excluded or transferred under applicable law.

4. Creating a User Account

Certain Platform functions require an account.

You agree to provide information that is accurate, current and complete and to update it when necessary.

You are responsible for maintaining the security of your account credentials and for activities carried out through your account, except where the activity results from Bizihive's own fault or another circumstance for which you cannot legally be held responsible.

You must not:

›impersonate another person or business;
›create an account using another person's identity without authorization;
›provide false or misleading information;
›create accounts for fraudulent purposes;
›use another person's account without authorization; or
›attempt to circumvent Platform restrictions or security measures.

Bizihive may request additional information where reasonably necessary to verify identity, prevent fraud, comply with legal obligations, or protect Users and the Platform.

5. Business Accounts

A Business may create a Business Page and offer Products and Services through Bizihive subject to these Terms and any additional Business terms applicable to the Platform.

The person creating a Business account represents that they have the authority to act for the Business.

Businesses must provide accurate information regarding:

›legal or trading name;
›business address or operating location where applicable;
›contact information;
›Products and Services;
›prices;
›taxes and other applicable charges;
›delivery or fulfilment arrangements;
›cancellation and return conditions;
›warranties and after-sales services where applicable; and
›any required licence, permit or professional authorization.

Businesses must promptly update information that becomes inaccurate.

Bizihive may request documentation reasonably necessary to verify a Business or its authority to offer a particular Product or Service.

6. Products and Services

Businesses may generally offer lawful Products and Services through Bizihive.

A Product or Service must comply with all applicable laws, regulations, licensing requirements, health and safety requirements, intellectual property rules, advertising rules, consumer-protection requirements, and other applicable requirements.

A Business must not offer through Bizihive any Product or Service that:

is prohibited by Iranian law;
requires a licence, permit, professional qualification or governmental authorization that the Business does not possess;
is counterfeit or unlawfully copied;
infringes another person's intellectual property or other legal rights;
involves fraud, deception or unlawful financial activity;
is unlawfully obscene or otherwise prohibited content;
involves unlawful gambling, betting or similar prohibited activity;
consists of prohibited or unlawfully controlled substances or other prohibited items; or
is otherwise unlawful to advertise, sell, distribute, provide or facilitate through an electronic platform.

The above list is illustrative and does not replace applicable law. If the legal status of a Product or Service changes, the Business remains responsible for complying with the law.

Bizihive may establish additional prohibited categories where reasonably necessary to comply with law, payment-provider requirements, governmental orders, Platform security, or the legitimate interests of Users.

7. Regulated Products and Services

Some Products and Services may be lawful only if specific requirements are satisfied.

Examples may include Products or Services requiring:

›professional licences;
›health or medical authorization;
›food-related permits;
›special import or distribution authorization;
›safety certification;
›registration with a competent authority; or
›other governmental or professional approval.

Where such requirements apply, the Business is solely responsible for obtaining and maintaining them.

Bizihive may request evidence of authorization and may suspend or remove a listing where the Business cannot demonstrate that it is legally entitled to offer the relevant Product or Service.

8. Product and Service Listings

Businesses must ensure that all listings are accurate, clear and not misleading.

Listings should accurately describe:

›the Product or Service;
›specifications and characteristics;
›quantity or dimensions where relevant;
›price;
›applicable taxes;
›delivery or other charges;
›availability;
›expected delivery or performance time;
›cancellation and return conditions;
›warranty or after-sales terms where applicable; and
›any important limitations or conditions.

Businesses must not use misleading photographs, descriptions, claims, prices, discounts, guarantees, reviews or advertising.

A Business must not advertise a Product as available when it knows or reasonably should know that it cannot fulfil the Order.

9. Prices and Payments

The price displayed to a Customer should be the price applicable to the relevant Product or Service, subject to clearly disclosed taxes, delivery charges, booking charges, or other applicable costs.

Businesses are responsible for the accuracy of their prices.

A Business may change its prices for future transactions, but changes should not retroactively alter an already accepted Order except where permitted by law or agreed with the Customer.

Payments may be processed through payment services made available by Bizihive or third-party payment providers.

Bizihive may use third-party payment providers and financial infrastructure to process transactions.

Bizihive does not guarantee uninterrupted availability of any particular payment method.

10. Orders and Formation of Contracts

Submitting an Order through Bizihive constitutes a request to purchase the relevant Product or Service.

The Business is responsible for accepting and fulfilling the Order in accordance with the information presented to the Customer and applicable law.

Bizihive may provide an electronic confirmation of an Order. An electronic record may contain information regarding the Product or Service, price, Business, Customer, date, payment and other transaction details.

Users agree that electronic records, confirmations, messages and other electronic communications may be used as evidence of transactions to the extent permitted by applicable law.

11. Availability and Cancellation by Businesses

If a Business cannot fulfil an accepted Order or Reservation, it must promptly inform the Customer and take the legally required steps regarding cancellation and refund.

A Business must not knowingly accept an Order for a Product or Service that it cannot provide.

If a Product or Service becomes unavailable after an Order has been accepted, the Business must comply with its legal obligations regarding cancellation, replacement, refund and compensation, as applicable.

12. Delivery

Bizihive does not itself provide delivery services unless Bizihive expressly states otherwise for a particular transaction.

Unless otherwise stated, delivery is arranged and performed by the relevant Business or by a delivery provider selected or engaged by that Business.

The Business is responsible for:

›preparing the Product;
›packaging it appropriately;
›handing it to the delivery provider where applicable;
›providing accurate delivery information;
›communicating expected delivery times; and
›complying with applicable legal obligations concerning delivery.

Customers should carefully review the delivery terms of each Business before placing an Order.

Delivery times may vary depending on the Business, Product, destination, delivery provider and other circumstances.

13. Services, Reservations and Tickets

Businesses may use Bizihive to offer appointments, reservations, tickets, admission, bookings, time slots and other Services.

The Business is responsible for:

›the availability of the Service;
›the accuracy of the reservation information;
›providing the Service as described;
›complying with its stated cancellation policy;
›honouring valid reservations;
›informing Customers of applicable conditions; and
›providing any required refund or alternative arrangement.

Customers should carefully review the reservation date, time, location, quantity, conditions and cancellation policy before completing a Reservation.

A Reservation may be subject to special cancellation or refund rules depending on the nature of the Service and applicable law.

14. Consumer Rights and Withdrawal

Nothing in these Terms is intended to limit any mandatory consumer right granted by applicable Iranian law.

Where applicable law provides a statutory right of withdrawal, cancellation, refund, replacement, warranty or other consumer protection, the relevant Business must comply with that requirement.

Businesses must clearly communicate any legally permitted exceptions, special conditions or limitations before the Customer completes the transaction.

Where the law permits a transaction to be excluded from a particular consumer right, that exclusion must be applied only to the extent permitted by law.

15. Returns, Refunds and After-Sales Service

The Business is responsible for handling returns, refunds, replacements, warranties and after-sales obligations relating to its Products and Services, except to the extent that Bizihive is separately responsible under applicable law or expressly agrees otherwise.

A Business must not impose terms that unlawfully remove mandatory consumer rights.

Where a refund is required, the Business must initiate or authorize the refund through the applicable payment process as soon as reasonably required.

Bizihive may assist with communication or dispute resolution between a Customer and Business but does not become the seller merely by providing such assistance.

16. Customer Responsibilities

Customers are responsible for reviewing the information provided by the Business before purchasing.

Customers should carefully consider:

›Product or Service specifications;
›price;
›delivery charges;
›delivery time;
›availability;
›cancellation conditions;
›return conditions;
›warranty information;
›reservation details; and
›the Business's identity and contact information.

Customers should not place an Order if they do not understand the applicable conditions.

Customers must provide accurate information necessary to complete a transaction or delivery.

17. Reviews and Ratings

Bizihive may allow Customers to leave reviews, ratings and other feedback about Businesses, Products and Services.

Reviews must represent the user's genuine experience.

Users must not:

›publish knowingly false information;
›impersonate another person;
›submit reviews in exchange for improper benefits;
›manipulate ratings;
›submit reviews for transactions that did not occur;
›threaten or extort Businesses or Customers through reviews;
›publish private or confidential information;
›publish unlawful content; or
›use reviews to harass, discriminate against or unlawfully harm another person.

Bizihive may remove, edit, restrict or decline to publish content that violates these Terms or applicable law.

A Business must not manipulate its own ratings or arrange for fake reviews.

18. User-Generated Content

Users may submit photographs, text, reviews, logos, business descriptions and other content to Bizihive ("User Content").

You remain responsible for your User Content.

By submitting User Content, you grant Bizihive a non-exclusive, royalty-free, worldwide licence to host, store, reproduce, display, format, adapt and distribute that content as reasonably necessary to operate, improve and promote the Platform.

This licence does not transfer ownership of your content to Bizihive.

You represent that you have the necessary rights and permissions to submit the content.

Bizihive may remove User Content where it violates these Terms, applicable law, another person's rights, or a valid request from a competent authority.

19. Intellectual Property

The Bizihive name, logo, visual identity, website design, software, databases, interface, original text, graphics and other Platform materials are owned by or licensed to Bizihive unless otherwise stated.

Users may use the Platform only for its intended purposes.

Users must not copy, reproduce, modify, distribute, sell, reverse engineer, scrape, exploit or commercially reuse Bizihive's protected materials without authorization, except where such use is permitted by applicable law.

Businesses retain ownership of their own trademarks, photographs, descriptions and other materials, subject to the licence granted to Bizihive under these Terms.

Businesses must not upload content that infringes another person's copyright, trademark, trade name, privacy, image rights or other legal rights.

20. Business Names and Trademarks

Businesses may use their own lawful trade names, trademarks and branding on Bizihive.

A Business must not use another person's trademark, trade name, logo or branding in a manner that falsely suggests authorization, affiliation, sponsorship or ownership.

Bizihive may suspend or remove material where it reasonably believes that intellectual-property rights have been infringed.

21. Privacy and Personal Information

Bizihive may collect and process information necessary to provide the Platform and its services, including account information, contact information, transaction information, reservation information, technical information and other information described in the Bizihive Privacy Policy.

Bizihive will process personal information in accordance with applicable law and its Privacy Policy.

Users should not submit another person's personal information unless they have a lawful basis and necessary permission to do so.

Businesses must independently comply with their own legal obligations concerning Customer information that they receive through Bizihive.

Where applicable law grants Users rights concerning access, correction or deletion of personal information, Bizihive will handle such requests in accordance with applicable requirements and the Bizihive Privacy Policy.

22. Communications and Marketing

Bizihive may send Users transactional communications necessary to operate accounts, Orders, Reservations, payments, security and customer support.

Where legally required, promotional communications will be subject to appropriate consent or opt-out mechanisms.

Businesses are responsible for ensuring that their own advertising and marketing activities comply with applicable law.

Businesses must not use Customer information obtained through Bizihive for unauthorized marketing or unrelated purposes.

23. Prohibited Activities

Users must not use Bizihive to:

›commit or facilitate an unlawful act;
›defraud another person;
›impersonate another person or Business;
›upload malware or malicious software;
›interfere with the Platform;
›attempt unauthorized access to accounts or systems;
›manipulate Orders, payments or reviews;
›circumvent security mechanisms;
›scrape or systematically collect Platform data without authorization;
›upload unlawful or infringing content;
›use the Platform to distribute prohibited materials;
›engage in unlawful gambling or betting;
›facilitate financial fraud or money laundering;
›sell Products or Services that the User is not legally entitled to provide; or
›otherwise violate applicable law.

24. Fraud Prevention and Security

Bizihive may take reasonable measures to detect and prevent fraud, abuse, account compromise, payment fraud and other harmful activity.

Where reasonably necessary, Bizihive may:

›request additional verification;
›temporarily restrict an account;
›suspend a listing;
›cancel or delay a transaction;
›restrict access to certain Platform functions; or
›cooperate with competent governmental, judicial or law-enforcement authorities.

These measures may be taken to protect Users, Businesses, Bizihive, payment systems or the integrity of the Platform.

25. Suspension and Termination

Bizihive may suspend or terminate a User or Business account where reasonably necessary because of:

›violation of these Terms;
›suspected fraud or unlawful activity;
›repeated consumer complaints;
›provision of materially false information;
›infringement of intellectual property or other rights;
›failure to comply with applicable licensing requirements;
›governmental or judicial order;
›security risks; or
›other serious misuse of the Platform.

Where appropriate and legally permissible, Bizihive may provide notice and an opportunity to resolve the issue before suspension or termination.

Termination does not eliminate obligations that arose before termination.

26. Business Responsibility and Indemnification

To the extent permitted by applicable law, each Business is responsible for claims, losses, liabilities, penalties, costs and expenses arising from:

›its Products or Services;
›its business activity;
›inaccurate or misleading listings;
›failure to fulfil Orders or Reservations;
›unlawful conduct;
›infringement of third-party rights;
›violation of applicable licensing requirements; or
›breach of these Terms.

Nothing in this section requires a User to indemnify Bizihive for losses caused by Bizihive's own unlawful conduct or liability that cannot legally be transferred.

27. Platform Availability

Bizihive will make reasonable efforts to maintain the availability and functionality of the Platform.

However, uninterrupted availability cannot be guaranteed.

The Platform may occasionally be unavailable because of:

›maintenance;
›technical problems;
›telecommunications failures;
›internet disruptions;
›cyber incidents;
›payment-provider problems;
›force majeure;
›governmental restrictions or orders; or
›circumstances outside Bizihive's reasonable control.

28. Limitation of Liability

To the maximum extent permitted by applicable law, Bizihive is not responsible for losses arising solely from:

›the quality, safety, authenticity or legality of a Product or Service supplied by a Business;
›a Business's failure to fulfil an Order or Reservation;
›inaccurate information provided by a Business;
›delivery performed by a Business or its chosen delivery provider;
›a Business's failure to obtain required licences;
›disputes solely between a Customer and Business; or
›conduct of a User that is outside Bizihive's reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under Iranian law.

29. Disputes Between Customers and Businesses

Customers should first contact the relevant Business regarding complaints concerning a Product or Service.

Bizihive may provide communication or dispute-resolution assistance where appropriate.

If the dispute cannot be resolved, the parties may use any complaint, mediation, arbitration or judicial procedure available under applicable law.

Bizihive's involvement in facilitating communication or resolving a complaint does not make Bizihive a party to the underlying sale or Service contract unless Bizihive expressly becomes a party to that transaction.

30. Complaints Against Bizihive

Complaints concerning Bizihive's own Platform services should be submitted through:

Email: [Support Email]Telephone: [Telephone]Address: [Registered Address]

The complaint should include sufficient information to identify the relevant account, Order, Reservation or issue.

Bizihive will review complaints within a reasonable period and in accordance with applicable legal requirements.

31. Electronic Communications and Records

Users consent to receiving necessary communications electronically, including:

›account notifications;
›Order confirmations;
›Reservation confirmations;
›payment notifications;
›cancellation notices;
›security notices;
›customer-service communications; and
›amendments to these Terms where legally permitted.

Electronic records generated and maintained by Bizihive may be retained as transaction records and may be used as evidence to the extent permitted by applicable law.

32. Third-Party Services

Bizihive may rely on third-party services, including payment processors, messaging providers, hosting providers, mapping services, analytics providers and delivery-related services.

Third-party services may be subject to their own terms and privacy policies.

Bizihive is not responsible for independent third-party services to the extent that the relevant issue is outside Bizihive's control and applicable law does not impose responsibility on Bizihive.

33. Links to Third-Party Websites

The Platform may contain links or references to third-party websites or services.

Bizihive does not control third-party websites and is not responsible for their content, policies, security or availability.

Users access third-party services at their own discretion and subject to the relevant third party's terms.

34. Changes to the Platform

Bizihive may modify, add, remove or discontinue Platform features from time to time.

Bizihive may also introduce new services, pricing models or functionality.

Where a change materially affects existing contractual rights or obligations, Bizihive will provide notice where required by law.

35. Changes to These Terms

Bizihive may update these Terms from time to time.

The latest version will be made available through the Platform and will state its effective date.

Where legally required, Users will be given appropriate notice of material changes.

Continued use of the Platform after the effective date of updated Terms constitutes acceptance to the extent permitted by law.

36. Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it lawful and enforceable where possible.

The remaining provisions shall continue in effect.

37. No Waiver

Failure by Bizihive to enforce any provision of these Terms does not constitute a waiver of its right to enforce that provision later.

38. Entire Agreement

These Terms, together with the Bizihive Privacy Policy and any additional terms expressly applicable to particular services, constitute the agreement governing use of the Platform, subject to mandatory provisions of applicable law.

Additional Business-specific or transaction-specific terms may apply where clearly presented to the relevant User.

39. Applicable Law and Jurisdiction

These Terms and the use of the Bizihive Platform shall be governed by the laws and regulations of the Islamic Republic of Iran, subject to mandatory legal provisions.

Disputes shall be handled by the competent authorities and courts having jurisdiction under applicable Iranian law.

Nothing in these Terms prevents a consumer from exercising any mandatory right or remedy available under applicable law.

40. Contact Information

BizihiveLegal Entity: Smart Business Trade SystemCompany Type: Limited Liability CompanyRegistration No.: 671663National ID: 14015285472Registered Address: 3rd Floor, No. 26, Alvand 7 Alley, Ebrahimi St., Marzdaran, TehranEmail: contact@bizihive.irTelephone: 09004444051

Important Notice to Users

Bizihive is a platform connecting Customers with independent Businesses.

Before placing an Order or Reservation, carefully review the Business's information, Product or Service description, price, delivery arrangements, cancellation and return conditions, warranty information and other applicable terms.

Businesses are responsible for the Products and Services they offer through Bizihive, including their legality, quality, accuracy, fulfilment and applicable consumer obligations.

Bizihive does not itself deliver Products unless expressly stated otherwise.