Bizihive — Privacy Policy

Last Updated: 17-08-2026Effective Date: 17-08-2026

1. Introduction

This Privacy Policy explains how Smart Business Trade System, operator of Bizihive, collects, uses, stores, protects and, where applicable, shares information relating to users of the Bizihive Platform.

Bizihive is an online platform through which businesses can create business pages, offer Products and Services, receive Orders and Reservations, and communicate with Customers.

Customers can use Bizihive to discover Businesses, purchase Products, reserve Services, create accounts and submit reviews.

By using Bizihive, you acknowledge this Privacy Policy.

This Privacy Policy should be read together with the Bizihive Terms & Conditions.

2. Information We Collect

Depending on how you use Bizihive, we may collect the following categories of information.

2.1 Account Information

This may include:

• ›name;
• ›mobile phone number;
• ›email address;
• ›account credentials;
• ›profile information;
• ›account preferences; and
• ›other information you voluntarily provide.

2.2 Customer Transaction Information

When you make a purchase or reservation, we may process information necessary to complete and record the transaction, including:

• ›Products or Services purchased;
• ›Business selected;
• ›Order or Reservation information;
• ›transaction amount;
• ›transaction date and time;
• ›delivery information;
• ›reservation details;
• ›transaction status; and
• ›relevant communications.

Payment-card or banking information may be processed by the relevant payment service provider rather than being stored directly by Bizihive, depending on the payment method used.

2.3 Business Information

Businesses may provide information such as:

• ›business name;
• ›business address;
• ›telephone number;
• ›email address;
• ›business description;
• ›business hours;
• ›Products and Services;
• ›prices;
• ›photographs;
• ›logos and branding;
• ›licences or verification documents where requested; and
• ›information necessary to operate the Business Page.

2.4 Reviews and User Content

We collect information that you voluntarily publish on Bizihive, including:

• ›reviews;
• ›ratings;
• ›photographs;
• ›comments;
• ›business descriptions;
• ›product information; and
• ›other User Content.

Some of this information may be publicly visible.

2.5 Technical Information

When you use Bizihive, our systems may automatically receive technical information such as:

• ›IP address;
• ›browser type;
• ›operating system;
• ›device information;
• ›approximate location derived from technical information where applicable;
• ›pages or Platform functions accessed;
• ›dates and times of access;
• ›error information; and
• ›security-related information.

2.6 Cookies and Similar Technologies

Bizihive may use cookies, local storage and similar technologies for purposes such as:

• ›maintaining login sessions;
• ›remembering preferences;
• ›maintaining security;
• ›improving Platform functionality;
• ›understanding Platform usage; and
• ›measuring performance.

Where applicable, you may control cookies through your browser or device settings.

Disabling certain cookies may affect Platform functionality.

3. Why We Use Information

Bizihive may process information for purposes including:

• ›creating and maintaining accounts;
• ›providing Platform functionality;
• ›processing Orders and Reservations;
• ›communicating with Customers and Businesses;
• ›providing customer support;
• ›facilitating payments;
• ›preventing fraud and abuse;
• ›maintaining Platform security;
• ›improving and developing the Platform;
• ›displaying Business Pages and User Content;
• ›processing reviews and ratings;
• ›sending necessary transactional communications;
• ›sending permitted marketing communications;
• ›complying with legal obligations;
• ›responding to lawful requests from competent authorities; and
• ›protecting the rights and safety of Bizihive, Businesses and Users.

We seek to collect and use information only to the extent reasonably necessary for the relevant purpose.

4. Business-to-Customer Information

Bizihive is a marketplace platform.

When a Customer places an Order or Reservation with a Business, certain information may need to be made available to that Business so that it can fulfil the transaction.

For example, a Business may need the Customer's:

• ›name;
• ›telephone number;
• ›delivery information;
• ›Order details;
• ›Reservation details; or
• ›other information necessary to provide the purchased Product or Service.

Businesses must use Customer information only for legitimate purposes and in accordance with applicable law.

A Business must not use Customer information obtained through Bizihive for unrelated or unauthorized purposes.

5. Public Information

Some information submitted to Bizihive is intended to be publicly visible.

For Businesses, this may include:

• ›business name;
• ›business location;
• ›contact information;
• ›opening hours;
• ›Products and Services;
• ›photographs;
• ›prices;
• ›Business Page description;
• ›reviews and ratings.

For Customers, reviews, ratings and other content submitted for public display may be visible to other users.

Users should therefore avoid publishing information they do not want publicly accessible.

6. Reviews

When you submit a review or rating, the content may be displayed publicly together with information associated with the review, such as your displayed name or profile information.

Bizihive may retain reviews after an account is closed where reasonably necessary for legal, security, integrity or Platform purposes.

7. Legal Requests and Disclosure

Bizihive may disclose information where reasonably necessary to:

• ›comply with applicable law;
• ›comply with a valid judicial or governmental order;
• ›respond to lawful requests from competent authorities;
• ›investigate fraud or unlawful activity;
• ›protect the Platform;
• ›protect Users or third parties; or
• ›establish, exercise or defend legal rights.

Bizihive does not disclose personal information merely because another person requests it.

8. Service Providers

Bizihive may use trusted third-party service providers to operate the Platform.

These may include providers of:

• ›payment processing;
• ›hosting and infrastructure;
• ›messaging and communications;
• ›analytics;
• ›security;
• ›technical support;
• ›storage; and
• ›other infrastructure services.

Such providers may receive only information reasonably necessary for the services they provide, subject to applicable law and contractual arrangements where appropriate.

9. Payment Information

Payments may be processed by third-party payment providers.

Bizihive may receive transaction-related information such as payment status, amount, transaction identifier and other information necessary to reconcile the transaction.

Bizihive does not necessarily receive or store complete payment-card information.

The processing of payment information may also be subject to the privacy policies and terms of the relevant payment provider.

10. Information Security

Bizihive uses reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss or destruction.

However, no online system can guarantee absolute security.

Users are responsible for protecting their account credentials and should immediately notify Bizihive if they believe their account has been compromised.

11. Data Retention

Bizihive retains information for as long as reasonably necessary for the purposes for which it was collected, including:

• ›providing the Platform;
• ›maintaining transaction records;
• ›resolving disputes;
• ›preventing fraud;
• ›maintaining security;
• ›complying with legal obligations; and
• ›protecting legal rights.

Certain transaction, financial, legal or security records may need to be retained for periods required by law or reasonably necessary for legitimate legal purposes.

12. Access, Correction and Deletion

Subject to applicable law, users may request access to, correction of, or deletion of personal information held by Bizihive.

Requests may be submitted through:

Email: [Privacy Email]

Bizihive may need to verify the identity of the requester before processing a request.

Deletion may not always be immediately possible where information must be retained to comply with legal obligations, resolve disputes, prevent fraud, maintain transaction records or protect legal rights.

Where information cannot legally be deleted, Bizihive will retain it only as required or permitted.

13. Children's Information

Bizihive is intended to be used in accordance with applicable Iranian laws concerning age, capacity and contractual transactions.

Businesses must not knowingly offer Products or Services to minors where the relevant transaction is legally restricted.

Where age-related restrictions apply to a particular Product, Service or transaction, the relevant Business is responsible for complying with those restrictions.

14. Marketing

Bizihive may send promotional communications where permitted by applicable law.

Users may opt out of promotional communications using the available unsubscribe or account settings.

Transactional, security and service-related communications may still be sent when necessary to provide the Platform.

Businesses are independently responsible for complying with applicable advertising laws when communicating with Customers.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on the Platform together with its effective date.

Where legally required, we will provide additional notice regarding material changes.

16. Contact

BizihiveLegal Entity: Smart Business Trade SystemCompany Type: Limited Liability CompanyRegistration No.: 671663National ID: 14015285472Registered Address: 3rd Floor, No. 26, Alvand 7 Alley, Ebrahimi St., Marzdaran, TehranEmail: contact@bizihive.irTelephone: 09004444051